General Terms
1. General
Generation Waste’s portal is a cloud-based platform providing services and applications for the registration and monitoring of food waste statistics.
2. Definitions
In these General Terms and Conditions, the following terms shall have the meanings set forth below:
Connection Point: The point(s) at which Generation Waste connects the service to a public electronic communication network, unless otherwise agreed.
Application: The software provided as part of the SaaS service.
Agreement: The agreement concluded between Generation Waste and the customer, including its appendices.
Error: Interruptions in the web portal’s operation and user accessibility.
Customer Data: Data provided to Generation Waste by the customer or on the customer’s behalf.
Customer Software: Software owned or licensed by the customer and used within the service.
Platform: Software provided as part of a SaaS service and applications owned and provided by Generation Waste but installed locally and used in the service.
Software: Applications owned and provided by Generation Waste but installed locally, such as software for food waste registration.
SaaS Service: (Software as a Service) Provision of software/applications to users over the internet as a service.
Specification: The service specification detailed in the Agreement or subsequent written amendments.
Start Date: The date on which the service shall be available to the customer according to the Agreement.
Additional Service: A service not included within the agreed scope of the service.
3. Customer's Contact Person
The customer shall appoint a contact person in the Agreement, responsible for the contractual relationship. This person shall be authorized to represent and make decisions on behalf of the customer concerning the service and its execution.
4. Service Level Agreement
The service includes technical support.
4.1 Scope of the Service
Generation Waste provides a digital software solution for collecting, analyzing, and reporting food waste data. The service includes:
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Data registration and analysis of food waste
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Report generation
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User management
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Technical support
The customer has the right to receive technical advice, as necessary, regarding the use of the service, software, and supplied hardware under the Agreement. Support is available via email on weekdays between 08:00 and 17:00 CET unless otherwise agreed.
4.2 Conditions
Support assumes the customer uses the latest version of the software, follows manuals and instructions, and has not modified the delivered software or hardware. Designated users must possess relevant knowledge and, if necessary, attend prescribed training.
4.3 Service Availability
Availability: 99% uptime per month, excluding planned maintenance.
Planned maintenance: Minimum 48 hours’ notice.
Unplanned outages: Addressed according to priority and specified response times.
4.4 Services Not Covered by Support
For services outside the support scope, the customer will compensate Generation Waste based on the agreed consulting fee schedule.
4.5 Support Procedures
When requesting support, the customer must provide:
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Problem definition
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Relevant error codes/logs
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Affected systems/users
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Steps to reproduce the issue
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Priority and impact
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Contact details for follow-up
5. Generation Waste's Commitments
Generation Waste will provide the service from the Start Date at the Connection Point per the Agreement. Additional services will be provided as separately agreed. The platform is continuously developed, and Generation Waste may make changes without prior notice if they cause no more than minor inconvenience to the customer.
5.1 Software
Generation Waste provides an application for food waste registration as part of the service.
5.2 Availability
Generation Waste is responsible for maintaining service availability throughout the contract period. The company reserves the right to perform maintenance or updates that may temporarily affect service availability.
5.3 Data Loss Protection
Generation Waste is obliged to implement procedures that minimize the risk of data loss.
6. Errors
Generation Waste shall rectify service-related faults unless they result from the customer’s software or other circumstances on the customer’s side. Rectification may include bug fixes or workarounds.
7. Limitation of Liability
Neither party is liable for failure to fulfill its obligations due to force majeure events such as natural disasters, strikes, government decisions, or third-party service disruptions. Generation Waste is liable for damages only in cases of gross negligence, willful misconduct, or material breach.
8. Customer Obligations
To enable Generation Waste to fulfill its obligations under the Agreement, the customer must follow Generation Waste’s instructions for using the service and be responsible for the following:
8.1 Communication and Equipment
The customer is responsible for communication with the Connection Point and for acquiring the necessary equipment and software.
8.2 Customer Software
The customer is liable for any issues arising from their own software.
8.3 Customer Data
The customer must ensure their data is free from harmful software and is in the correct format.
8.4 Password Management
Users are responsible for the management of their passwords. Generation Waste is not liable for damage caused by poor password management.
8.5 Training
The customer is responsible for ensuring that users complete the training specified by Generation Waste.
9. Complaints
Faults must be reported in writing immediately after discovery. The customer is responsible for submitting necessary materials for investigation and resolution.
10. Confidentiality
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Both parties agree to maintain confidentiality about the Agreement and each other’s business. A penalty of SEK 50,000 per breach applies unless actual damages are greater.
11. Competition
The customer agrees not to directly or indirectly engage in competing business with Generation Waste for three years following the contract.
12. Fees
The customer shall pay fees as per the Agreement. Generation Waste may adjust fees annually based on Sweden’s official labor cost index and may also adjust fees for unforeseen cost increases.
13. Payment Terms
Payment is due upon invoice in SEK. VAT is added. Late payments incur interest per the Swedish Interest Act (1975:635).
14. Customer Data
The customer retains ownership of their data. Generation Waste may use it only to deliver the service and for operational purposes, including anonymized analytics.
15. Log Files
Log data may be used internally to maintain service quality, troubleshoot issues, and for anonymized statistics, but will not include identifiable information without consent.
16. Term and Termination
Unless otherwise expressly agreed, the following shall apply.
The term of the Agreement is set out in the Agreement.
The Agreement shall be automatically renewed for successive periods corresponding to the initial term, unless either party gives written notice of termination no later than ninety (90) days prior to the expiry of the current contract period.
Upon termination, the Agreement shall expire at the end of the calendar month occurring closest after the expiry of the notice period.
Notice of termination of the Agreement shall be given in writing to support@generationwaste.com.
17. Early Termination
Either party may terminate the Agreement immediately if the other breaches material terms and fails to rectify within 30 days, or becomes insolvent.
18. Service Decommissioning
Upon termination, Generation Waste will, upon written request within 60 days, return the customer's data. After this period, data may be anonymized or deleted.
19. Governing Law and Dispute Resolution
This Agreement shall be governed by Swedish law. Any disputes shall be settled by arbitration under the Stockholm Chamber of Commerce Arbitration Institute, with proceedings held in Gothenburg and conducted in Swedish.